Cango Mobility are looking for Technical Support Engineers to join our expanding team at a successful, dynamic company,
specializing in advanced data analytics for the automotive industry/telematics niche.
• Support, optimization and customization of our award winning technologies in both business core, hardware and
software products
• Managing cases, requests and enhancements using online tools and processes
• Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient
manner
• Providing a high level of service to our customers and adhering to our SLAs for response and restoration times
• Problem determination, workaround resolution, root cause analysis, major incident management
• Create productive relationships with and between key stakeholders
• Ensure that solution and application support documentation is maintained to the highest quality and accuracy
• To assist with the support of internal applications and infrastructure
• Creation and distribution of knowledge and information with other team members and the company
• Developing and automatization of technical support apps based on knowledge database
• Providing assistance and cover for other team members where required
• Excellent analytical and problem solving skills
• Practical experience of Atlassian Jira, Confluence, Service Desk
• Ability to work both independently and as part of a team
• Excellent customer service skills
• Understanding of hardware and software development cycle
• Excellent written and spoken English
• A second language is advantageous
• Flexibility – responsibilities may require occasional evening and weekend work
• Previous experience dealing with support cases or requests via e-mail, telephone and for in person is
advantageous
• Previous experience dealing with support cases or requests via e-mail, telephone and in person
• Familiarity with the Automotive/Telamatics sector is advantageous
• Requirement gathering and specification planning
• Familiarity with RS232, Bluetooth, CAN
• Understanding of change and release management
• An internationally successful company, awarded twice by Frost&Sullivan as being the best one in Europe
• Exceptional Amenities
• Working with highly technical companies’ client in our projects in mobility sector
• Working from anywhere permit using all our tools – laptop, comms, simulators, development kits
• Attractive, performance-based compensation scheme
• Equity Pool access based on added value in our company
Cango Mobility is looking for Software Engineers to join our expanding team at a successful, dynamic company, specializing in advanced data analytics for the automotive industry/telematics niche.
Responsibilities
• Be proactive part of Innovative projects for prestigious clients all around the world using our products and developing and integrating new features
• Codding in C/C++ for core products of Cango Mobility with exposure to the latest technologies
• Be part of vehicle-to-x gateway/knowledge-as-a-service team by adding value with your open mind, skills and bright ideas
• Career development through focus on technical and software-skill training and personal growth
• To assist with the support of internal applications and infrastructure
• Creation and distribution of knowledge and information with other team members and the company
• Providing assistance and cover for other team members where required
• Very good knowledge of C/C++ embedded software development
• Good understanding of embedded architectures and interfacing
• Knowledge of automotive-grade microcontroller architecture and operating systems
• Use of embedded software tools
• Software debug, test, optimize, maintenance.
• Analytical skills used to identify client’s needs and to coach or support your colleagues;
• Experience in presenting to and interacting with the clients, identifying their needs;
• Strong leadership and excellent communication skills, with the ability to work effectively with and manage a variety of professional staff; Able to communicate in a clear, consistent and transparent manner;
• Experience in growing and mentoring a dynamic team;
• A high level of attention to detail with excellent organizational skills and time management;
• Ability to face issues addressing them effectively and efficiently;
• University degree in the IT field (or comparable)
• Communication protocols: CAN, LIN is advantageous
• REVERSE ENGINEERING principle, tools knowledge and development are advantageous
• Excellent command of English.
• Previous experience dealing with support cases or requests via e-mail, telephone and in person
• Familiarity with the Automotive/Telamatics sector is advantageous
• Requirement gathering and specification planning
• Familiarity with RS232, Bluetooth, CAN, LIN
• Understanding of change and release management
• An internationally successful company, awarded twice by Frost&Sullivan as being the best one in Europe
• Work in one of the world’s best vehicle-to-x oriented technology company, international environment as well a young and dynamic team
• Exceptional Amenities
• Working with highly technical companies’ client in our projects in mobility sector
• Working from anywhere permit using all our tools – laptop, comms, simulators, development kits
• Attractive, performance-based compensation scheme
• Equity Pool access based on added value in our company
Cango Mobility are looking for Field Engineers to join our expanding team at a successful, dynamic company, specializing in advanced data analytics for the automotive industry/telematics niche.
• Support, optimization and customization of our award winning technologies in both business core, hardware and software products
• Managing connection to vehicle data network (CAN, LIN,…) using our tools to logging data
• Testing our core products and new features in a field framework on different vehicles type/model
• Ensure that solution and application support documentation is maintained to the highest quality and accuracy with information from vehicles model/types
• To assist with the support of internal applications and infrastructure
• Creation and distribution of knowledge and information with other team members and the company
• Developing and automatization of technical support apps based on knowledge database
• Providing assistance and cover for other team members where required
• Excellent analytical and problem solving skills
• CAN network in vehicle installation/testing using dial tool
• Mobile network measurements and testing: Drive test for telematic devices
• Executing and performing of measurements with the designated tools and procedures
• Software and hardware troubleshooting on the field or if needed escalating problems to the technical support team
• Independent travel planning and organizing specific field activities to complete tasks on time
• Documentation of all activities and issues, in the form of reports or checklists
• Flexibility – responsibilities may require occasional evening and weekend work
• English is advantageous
Desirable Skills
• Familiarity with the Automotive/Telamatics sector is advantageous
• Familiarity with RS232, Bluetooth, CAN, LIN, diag tools
• Automotive workshop connections
• Dissembling and reassembling parts from vehicle dashboard for CAN connections or searching of it
• An internationally successful company, awarded twice by Frost&Sullivan as being the best one in Europe
• Exceptional Amenities
• Working with highly technical companies’ client in our projects in mobility sector
• Working from anywhere permit using all our tools – laptop, comms, simulators, development kits
• Attractive, performance-based compensation scheme
With more than 20 years of expertise in measurement and signal vehicles processing, CANGO can be your number one technology partner for Vehicle-to-X solutions. CANGO’s products portfolio makes for a complete, competitive offer of solutions validated by successful implementations on the world wide market for telco, telematics suppliers, providers and integrators.
Starting with vehicle data gathering/ingestion and ending with high-end solutions such as predictive maintenance and autonomous driving, CANGO provides innovative and integrated tailor fit solutions for various industries like logistics, transportation, construction, oil & gas, mining, agriculture or smart mobility and public transportation. We are offering high-performance implementation of our applications and customized solutions using the base layer made on powerful implementations of CANbus protocols like J1939 and OEM proprietary protocols.
We have always faced challenges with creativity and innovation. Due to our high flexibility, responsibility, and extensive customer support, we are committed to doing so for our customers and partners, without exception.
215 Mihai Bravu Blvd, 8th floor,
Bucharest 021323, Romania
Email: [email protected]
Phone: 40 31 4152733
CANbus Library
